Privacy Policy
This Privacy Policy describes how Mykola Agency ("we", "us", or "our") collects, uses, and protects your personal information when you use our website https://mykola.agency/ and our services.
Information We Collect
We collect several types of information from and about our clients, including:
- Personal Information: such as your name, email address, phone number, and billing information.
- Business Information: details about your business that you provide to us for the purpose of our services.
- Communication Records: including emails, messages, and recorded conversations.
Recorded Conversations
Our conversations with clients may be recorded for quality assurance and training purposes. These recordings are uploaded to a private video hosting platform and are not shared without the client's explicit permission. Access to these recordings is restricted to agency personnel who require it for their work.
Personal Messages
We respect the privacy of your personal messages and will not share them without your consent. However, if you provide a review or testimonial in a direct message, we may use it anonymously in our marketing materials.
Use of Information
We use the information we collect to:
- Provide and improve our services
- Communicate with you
- Process payments
- Comply with legal obligations
- For marketing and promotional purposes, with your consent where required
Additionally, by engaging our services, you agree that we may include your business in our portfolio and use your case in marketing materials, provided that we do not disclose any confidential or sensitive information without your prior consent.
Data and Asset Ownership
The following assets are considered the property of the client and will be transferred to the client upon request or termination of services:
- Website hosting
- Domain registration
- Google Ads account
- Search Console account
- Google Analytics account
- Google Tag Manager account
- Google My Business account
- Meta Ads account
- Separately paid orders such as website development or design work
All other materials, data, and intellectual property created or used by Mykola Agency in the provision of services remain the property of Mykola Agency.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
Sharing and Disclosure of Information
We may share your information with:
- Service providers who assist us in operating our business (e.g., payment processors, hosting providers)
- Legal authorities if required by law or to protect our rights
- In the event of a business transfer, such as a merger or acquisition
We do not sell your personal information to third parties.
Data Security
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access, correct, or delete your data
- The right to object to or restrict processing
- The right to data portability
- The right to withdraw consent
For California residents, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and to opt-out of the sale of your information.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our services after such changes constitutes your acceptance of the new policy.
