Terms & Conditions
1. Introduction
Welcome to Mykola Agency (“we”, “us”, “our”). By accessing our website or engaging our marketing services, you (“Client”) agree to these Terms & Conditions.
2. Scope of Services
We provide digital marketing, web design, SEO, social media management, and related services. Specific deliverables, timelines, and fees will be defined in separate project proposals or statements of work.
3. Payment & Refunds
- Fees: Fees are defined in each proposal. Monthly services are billed in advance; projects require an upfront payment.
- Invoicing: Any work starts after a payment transfer is complete.
- Refunds: A refund is possible if we no longer can provide agreed-upon services. In other cases, no refunds.
5. Client Responsibilities
- Provide access to necessary accounts, materials, assets, and timely feedback.
- Communicate in a professional manner or friendly tone.
- Reveal all pirate software the client is using and/or other kinds of violations of intellectual property.
6. Intellectual Property
The following assets are considered the property of the client and will be transferred to the client upon request or termination of services:
- Website hosting
- Domain registration
- Google Ads account
- Search Console account
- Google Analytics account
- Google Tag Manager account
- Google My Business account
- Meta Ads account
- Separately paid orders such as website development or design work
All other materials, data, and intellectual property created or used by Mykola Agency in the provision of services remain the property of Mykola Agency.
7. Confidentiality
We use the information we collect to:
- Provide and improve our services
- Communicate with you
- Process payments
- Comply with legal obligations
- For marketing and promotional purposes, with your consent where required
Additionally, by engaging our services, you agree that we may include your business in our portfolio and use your case in marketing materials, provided that we do not disclose any confidential or sensitive information without your prior consent.
We respect the privacy of your personal messages and will not share them without your consent. However, if you provide a review or testimonial in a direct message, we may use it anonymously in our marketing materials.
Our conversations with clients may be recorded for quality assurance and training purposes. These recordings are uploaded to a private video hosting platform and are not shared without the client's explicit permission. Access to these recordings is restricted to agency personnel who require it for their work.
8. Warranties & Disclaimers
We do not guarantee rankings, traffic, sales, or other outcomes. We commit to best efforts based on accepted industry practices.
9. Limitation of Liability
We are not liable for indirect, special, or consequential damages.
10. Indemnification
You agree to indemnify and hold us harmless from any claims arising from your content or misuse of deliverables.
11. Termination
To terminate cooperation, client should just not pay for the next month of subscriptions and/or do not order new services.
12. Force Majeure
Agency is not liable for delays caused by events beyond their control (e.g. natural disasters, war, or internet outages).
13. Amendments
We may update these Terms; changes take effect immediately days after posting. Continued use after updates constitutes acceptance.
